15928 Ventura Blvd suite 104, Encino, CA 91436 | Daily: 9 AM – 6 PM
15. Privacy Policy
Our Privacy Policy is available on a separate page of the website and governs how we collect and use your personal information.
14. Updates to Terms
We notify users by posting updated Terms on this page and updating the “Last updated” date at the top of this document.
By continuing to use the website or book via MoeGo after the update date, you agree to the revised Terms.
By continuing to use the website or book via MoeGo after the update date, you agree to the revised Terms.
13. Dispute Resolution
Jurisdiction: Los Angeles County Superior Court.
Alternative Resolution: Binding arbitration may be used if both parties agree in writing.
Class Actions: Users waive the right to participate in class actions.
Small Claims Court: Users may file individual claims in small claims court.
Alternative Resolution: Binding arbitration may be used if both parties agree in writing.
Class Actions: Users waive the right to participate in class actions.
Small Claims Court: Users may file individual claims in small claims court.
12. Disclaimers and Liability
No Veterinary Advice
Information on the website and advice provided by staff are for grooming purposes only and do not constitute veterinary advice.
Clients should consult a licensed veterinarian for medical issues.
As-Is / No Warranties
The website and its features (including MoeGo and Google Maps integrations) are provided “as is” and “as available.”
Barbergroom does not guarantee uninterrupted access, accuracy, or error-free operation.
Limitation of Liability
Barbergroom’s liability, if any, is limited to the cost of the last grooming service provided.
Indirect, incidental, or consequential damages (including lost profits) are excluded.
Information on the website and advice provided by staff are for grooming purposes only and do not constitute veterinary advice.
Clients should consult a licensed veterinarian for medical issues.
As-Is / No Warranties
The website and its features (including MoeGo and Google Maps integrations) are provided “as is” and “as available.”
Barbergroom does not guarantee uninterrupted access, accuracy, or error-free operation.
Limitation of Liability
Barbergroom’s liability, if any, is limited to the cost of the last grooming service provided.
Indirect, incidental, or consequential damages (including lost profits) are excluded.
11. Communication
Barbergroom may contact clients via email, SMS (MoeGo), or phone for appointment reminders, confirmations, and important updates.
Marketing communications, if any, will include clear unsubscribe instructions (e.g., replying “STOP” or using an unsubscribe link).
Marketing communications, if any, will include clear unsubscribe instructions (e.g., replying “STOP” or using an unsubscribe link).
10. Third-Party Services
The website uses the following third-party integrations:
MoeGo (booking and payment)
Google Maps (location services)
By using these services, users also agree to their respective Terms and Privacy Policies.
MoeGo (booking and payment)
Google Maps (location services)
By using these services, users also agree to their respective Terms and Privacy Policies.
9. Intellectual Property
Ownership:
All texts, photos, and logos on the website are owned by Elena Sorokina.
Use Restriction:
No part of the website may be copied, distributed, or reproduced without written permission from Barbergroom.
All texts, photos, and logos on the website are owned by Elena Sorokina.
Use Restriction:
No part of the website may be copied, distributed, or reproduced without written permission from Barbergroom.
8. Media Policy
Unless otherwise stated, Barbergroom may take and use photos or videos of pets for marketing or social media purposes.
If an owner does not consent, they must notify the salon before the grooming session begins.
If an owner does not consent, they must notify the salon before the grooming session begins.
7. Drop-Off and Pick-Up
Pick-Up Policy:
Pets must be picked up promptly at the agreed time.
Pets not collected within 30 minutes may be subject to a late fee.
Authorized Pick-Up:
Pets may be picked up by the owner or an authorized person pre-approved by the owner.
Pets must be picked up promptly at the agreed time.
Pets not collected within 30 minutes may be subject to a late fee.
Authorized Pick-Up:
Pets may be picked up by the owner or an authorized person pre-approved by the owner.
6. Pet Policies
Vaccinations:
Pets must be current on all required vaccinations (including Rabies) as per California state regulations. Proof may be requested prior to service.
Health Conditions:
Grooming may be declined if a pet’s health or age makes the procedure unsafe. Elderly or medically fragile pets may be refused at the groomer’s discretion.
Behavior and Aggression:
Barbergroom reserves the right to stop grooming at any stage if the dog behaves aggressively or poses a risk to the groomer, other pets, or itself.
Sedation:
Sedated pets are not accepted for grooming.
Allergies and Skin Reactions:
While high-quality professional grooming products are used, allergic or skin reactions may still occur.
Barbergroom is not responsible for unforeseen reactions if proper care and safety standards were followed.
Clients should inform staff of known allergies in advance.
Emergency Veterinary Care:
If a medical issue arises and the owner cannot be reached, the owner authorizes Barbergroom to:
Approve emergency veterinary care up to $500 without prior contact if the situation is urgent.
Assume full financial responsibility for all expenses and reimburse any emergency costs paid by Barbergroom.
Right to Refuse Service:
Barbergroom reserves the right to refuse or discontinue services if the pet’s behavior or condition poses a safety risk to staff, other pets, or itself.
Pets must be current on all required vaccinations (including Rabies) as per California state regulations. Proof may be requested prior to service.
Health Conditions:
Grooming may be declined if a pet’s health or age makes the procedure unsafe. Elderly or medically fragile pets may be refused at the groomer’s discretion.
Behavior and Aggression:
Barbergroom reserves the right to stop grooming at any stage if the dog behaves aggressively or poses a risk to the groomer, other pets, or itself.
Sedation:
Sedated pets are not accepted for grooming.
Allergies and Skin Reactions:
While high-quality professional grooming products are used, allergic or skin reactions may still occur.
Barbergroom is not responsible for unforeseen reactions if proper care and safety standards were followed.
Clients should inform staff of known allergies in advance.
Emergency Veterinary Care:
If a medical issue arises and the owner cannot be reached, the owner authorizes Barbergroom to:
Approve emergency veterinary care up to $500 without prior contact if the situation is urgent.
Assume full financial responsibility for all expenses and reimburse any emergency costs paid by Barbergroom.
Right to Refuse Service:
Barbergroom reserves the right to refuse or discontinue services if the pet’s behavior or condition poses a safety risk to staff, other pets, or itself.
5. Payments and Refunds
Payment Methods: Cash, card, or bank transfer.
Refund Policy:
Refunds are issued only if a service is not provided due to the groomer’s decision, or if the client cancels within the 24-hour notice period.
Chargebacks:
The company reserves the right to provide documentation to banks regarding service delivery.
Unjustified chargebacks may be considered a violation of these Terms.
Price Changes:
Prices may change without prior notice. The most up-to-date pricing is always available on the website’s Prices page.
Refund Policy:
Refunds are issued only if a service is not provided due to the groomer’s decision, or if the client cancels within the 24-hour notice period.
Chargebacks:
The company reserves the right to provide documentation to banks regarding service delivery.
Unjustified chargebacks may be considered a violation of these Terms.
Price Changes:
Prices may change without prior notice. The most up-to-date pricing is always available on the website’s Prices page.
4. Appointments, Cancellations, and Rescheduling
Booking Channels: Appointments can be made via MoeGo, Instagram, or by calling the salon.
Deposit: A 50% deposit is required to confirm an appointment.
Cancellations:
A 24-hour notice is required to cancel or reschedule.
Late cancellations or no-shows will result in a 50% service charge.
Rescheduling:
Clients may reschedule up to 24 hours before the appointment without penalty.
No-Shows:
Failure to appear for an appointment authorizes Barbergroom to retain the 50% prepayment as a penalty.
Tardiness:
Clients arriving more than 15 minutes late may have their appointment rebooked or canceled.
Reminders:
Appointment reminders are sent via SMS through MoeGo.
Deposit: A 50% deposit is required to confirm an appointment.
Cancellations:
A 24-hour notice is required to cancel or reschedule.
Late cancellations or no-shows will result in a 50% service charge.
Rescheduling:
Clients may reschedule up to 24 hours before the appointment without penalty.
No-Shows:
Failure to appear for an appointment authorizes Barbergroom to retain the 50% prepayment as a penalty.
Tardiness:
Clients arriving more than 15 minutes late may have their appointment rebooked or canceled.
Reminders:
Appointment reminders are sent via SMS through MoeGo.
3. Jurisdiction and User Eligibility
Governing Law: The laws of the State of California apply, and any disputes are resolved in Los Angeles County.
Minimum Age: The website and services are intended for users 18 years and older.
Minimum Age: The website and services are intended for users 18 years and older.
2. Website Purpose and Functionality
The website provides information about the prices and cost of individual and package grooming services, as well as an integrated Google Maps location of the Barbergroom salon.
Appointments are scheduled through the MoeGo service widget, which operates under its own terms and privacy policies.
There are no user accounts or personal profiles on this website.
Appointments are scheduled through the MoeGo service widget, which operates under its own terms and privacy policies.
There are no user accounts or personal profiles on this website.
1. Company Information
Legal Name: Barbergroom
Address: 15928 Ventura Blvd, Suite 104, Encino, CA 91436
Email: barbergroom2025@gmail.com
Phone: +1 (209) 900-2626
Business Hours: Monday–Sunday, 9:00 AM – 6:00 PM
Our business hours may vary due to holidays.
Address: 15928 Ventura Blvd, Suite 104, Encino, CA 91436
Email: barbergroom2025@gmail.com
Phone: +1 (209) 900-2626
Business Hours: Monday–Sunday, 9:00 AM – 6:00 PM
Our business hours may vary due to holidays.
Acceptance of Terms
By accessing or using this website, booking an appointment through MoeGo, contacting the salon, or otherwise interacting with Barbergroom's services, you agree to be bound by these Terms of Use.
If you do not agree with any part of these Terms, you must discontinue use of the website and services immediately.
If you do not agree with any part of these Terms, you must discontinue use of the website and services immediately.
TERMS OF USE
Last updated: [will be added upon publication]
